KRS ensures that the operations and support services related to the business critical applications are handled effectively from an end-user perspective.

• Application Support Services
• Setup of Service Desk to support users of the application for incidents, problems and service requests
• Configuration Management
• SLA Monitoring & Management across all vendors
• Application Operations
• EOD operations
• Batch process automation
• Generating reports & distribution
• Daily backup of the database
• Shutting down & re-starting services
• Purge and archival of data
• Application related Consulting
• Capacity Planning
• Migration Strategy
• Enterprise Architecture design
• New platforms & technology upgrades for the Enterprise

Benefits

• Allows the IT team to focus on strategic initiatives
• Higher application availability
• SLAs delivered at the business service level