About the Role
We're looking for an individual who is passionate about solving problems, has a love for helping businesses grow better, and who values:
An always learning and growing mindset
-Collaboration and team focus
-Kindness
-Resiliency
-Motivation
-Honesty
Are you passionate about developing and implementing repeatable and easily trainable programs for customers who are working within Krish Radiant Solutions? Are you eager to drive new strategy development for existing and new business lines and growth initiatives? KRS is seeking a consultant who is a subject matter expert and well-versed in leading the technical design and development of programs for our business, confidently executing and implementing those programs across our customers, and coaching team members through the creation of process documentation, training sessions, or Loom video walkthroughs.
You should feel comfortable directing the build-out of our program development knowledge base, spearheading those initiatives with senior and executive leadership, continually evaluating and optimizing programs, and being responsible for the management of target milestones and end-goal deliverables.
Additionally, this role requires direct experience managing customer accounts and successfully implementing programs; a passion for and deep knowledge of HubSpot, and other CRM/marketing automation software, and an understanding of implementing and optimizing third-party software tools.
Requirements
How You'll Contribute
Internal (60% focus)
Help build out Process Pro’s technical program development, business lines, growth initiatives, and key service offerings
Create and manage the internal knowledge base for the delivery team
Create, manage, and train the team by creating guides on Process Pro’s services and solutions; updating templates, documents, guides, playbooks, and our Knowledge Base
Be an expert on Process Pro’s services and solutions
Be a resident expert on HubSpot (and other marketing automation tools)
Support the team with trainings, working sessions, Loom video walkthroughs, and process documentation as you build out our program development and rollout within the business
External (40% focus)
Implement programs across our customers
Keep a finger on the pulse of our customers and offerings, consolidating customer feedback from our Senior Consultants and effectively making updates to our Knowledge Base and program development solutions
Support and management of 2-3 small-to-medium-sized customer accounts, devising strategic solutions to complex issues that arise and helping to implement our offerings
About the Company
Krish Radiant Solutions is one of the leading providers of Information Technology Products, Services, and Business Solutions and is a truly unique "One Stop Solution for all your IT needs".
We provide IT products, services, and solutions for a variety of industry verticals including Manufacturing, Government, Retail, Healthcare, Education, Banking, Telecom, Energy, Chemicals, Pharmaceuticals, Engineering, FMCG, and Automobiles.
We provide IT products, services, and solutions for a variety of industry verticals including Manufacturing, Government, Retail, Healthcare, Education, Banking, Telecom, Energy, Chemicals, Pharmaceuticals, Engineering, FMCG, and Automobiles. These solutions and services include Facilities Management, Managed IT Services, Software Licensing, Infrastructure Services, Software Development & Maintenance, Business Intelligence, IT Consulting, IT Staffing, and IT security solutions.
Krish Radiant integrates its products and services to create customized solutions to allow you to undertake technology-based business transformation that allows reorganization in line with today's dynamic digital business environment. We work with clients in the areas that impact and redefine the core of their businesses.
We blend strategic design, proven technology, and timely delivery to create effective solutions that maximize your returns on IT investment.
KRS's quality-based global delivery methodologies have given clients the competitive edge to excel in their industries. We tailor our flexible and collaborative solutions to meet the specific needs of our clients.
We focus on providing world-class technology services by constantly exploring and implementing innovative solutions that drive long-term value to our customers.